Actual colors may vary. This is due to the fact that every computer monitor, laptop, tablet and phone screen has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show all of our products as life-like as possible, but please understand the actual color may vary slightly from your monitor.
It is not necessary to treat your leather good. A good quality leather cleaner can be used if required. Check first on the types of leather that the leather cleaner is recommended for.
Yes, we want all of our clients to be very happy with their new items. Contact us within 7 days of delivery and return the product within 14 days of delivery. Item must be in new condition. Please reference PFenning Returns & Exchanges Policy.
Your bag is warranted against any construction defects, under normal use, for a period of one year. Each bag will patina and age over time. Your hand oils will be part of this process only adding to its own uniqueness and beauty.
Limited repairs can be done depending on the issue. Due to the individuality of each hide and availability of the materials we will do our best to provide a solution. Please contact us sending photos of the issue so we can best consult with you on options.
From time to time, we will come across an extraordinary hide and there may only be a few available. From these few hides we produce a limited number of items and offer them for purchase.
Each hide is a natural product and can have some variations. Within a single hide there can be areas with more or less grain or small tonal differences. We work around these areas as much as possible matching all parts of the item as close as we can. Utilizing natural hides provides this uniqueness for each item we create.